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职位信息
职位标签: 英语
招聘人数:1人 性质:全职 职位更新时间:2016-08-16
收入范围:面议 福利:不包吃不包住 工作时间:其他
学历:大专 身高:不限 语言: 普通话标准 英语熟练
年龄要求:30到40岁 工作年限:不限 性别要求:不限
职位描述:
Position:SHOP MANAGER

Report to:Retail Operations Manager, China


MISSION

- Four main missions
§ Staff Management
§ Inventory Management
§ Housekeeping
§ Sales Management

- Operate the store through superior customer service, sales management, professional selling and effective staff management.
- Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.

RESPONSIBILITIES

1. Staff Management

- Assist to hire, evaluate, train, position and discipline the staff in a manner consistent with policies to reflect business strategy and meet sales goals.
- Motivate staff to achieve sales goals.
- Encourage and support the individual development of staff and communicate to Retail Operations Manager regarding staff suggestions and needs; encourage exchange of ideas.
- Promote and maintain harmonious staff relations.
- Assist to develop a standard training programme for all new employees and implement a yearly training programme for all existing employees.
- Determine the needs for coverage and define scheduling.

2. Inventory Control

- Ensure proper inventory mix matching to market needs.
- Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
- Present merchandise in a manner consistent with standards, in order to maximize sales and merchandise turn.
- Instruct and supervise staff in the correct execution of operating procedures, including merchandise receipt, pricing, counts and sales.

3. Sales Management

- Uphold excellent quality in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
- Aim to exceed customer expectations of service and products, thereby ensuring high customer satisfaction at all times.
- Establish and implement action plans in co-operation with the Retail Operations Manager, to develop sales for each product category and clientele (local and tourist).
- Be aware of local training environment and it’s impact on our sales, including competitors’ trading activities.

4. Housekeeping

- Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation.
- Make timely window and interior display changes pro-actively to feature various new items and create excitement.
- Maintain the highest standard of housekeeping both on and off the sales floor at all times.

5. Administrative Management

- Oversee all facts of store operation including payroll, billing, daily reconciliation reports, bank statement and sales reports to head office and Retail Operations Manager.
- Take necessary actions to effectively control cost and ensure efficient operation in store.
- Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
- Implement and support all security measures.

6. Communication and Reporting
- Inform Retail Operations Manager of decisions and procedures relating to business issue made at the store level.
- Obtain approval prior to implementation of new programmes or procedures.
- Provide clear and informative business review.

OTHER DUTIES
- Perform other duties as required.


Particular skills/knowledge required

· A good head for figures is essential
· Be discreet and able to work with highly confidential information
· Be able to work to deadlines (sometimes tight) and understand the importance of adhering to them and the ability to prioritise work accordingly
· Strong interpersonal skills, including the ability to build credible relationships with all employees. This requires effective communication skills both verbal and written
· Able to work on own initiative as well as part of a team – a real team player and a passion and pride in what they do
· Team player and able to communicate well across all levels
· Accountable



Characteristics required

· Friendly, people orientated
· Practical problem solver and multi-tasker
· Stays calm under pressure
· Clear, effective communicator
· Plans effectively
· Self Starter
· Works effectively across boundaries, countries and cultures
· Committed and enthusiastic
· Very high personal standards
· Good neat personal appearance
· Presence
· Discreet
· Able to multi-task and prioritize
· Flexible, approachable and pleasant personality
联系方式
公司地址: 上海静安区上海市静安区南京西路1266号恒隆广场办公楼二座3003-3004
联系人员: 储小姐
公司主页: www.jimmychoo.com
公司简介
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邮箱: betty.wang@jimmychoo.com
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